Employee Experience Consulting
(EX Consulting)
Employee experience (EX) defines your customer customer experience
We believe that EX = CX
If your team is engaged and empowered to do a job they enjoy, then they will naturally deliver extraordinary customer experiences.
Do you have a clear understanding of your employees’ experience? Too often, companies don’t make the time to have the real conversations with their employees that are needed to truly understand their experience. Or they simply rely on generic, one question employee satisfaction surveys that don’t provide a genuine read-out of their reality. We provide the research and insights to properly evaluate the employee experience.
Did you know?
Organizations with an engaged workforce are 21% more profitable than those who do not (Gallup); these companies with engaged employees actively seek to measure and improve the employee experience.