About Us

We partner with individuals and companies who want to deliver extraordinary customer experiences and provide them with the strategy, tools and skills they need to do so.

Founded in 2021 by customer experience fanatic Dawn Kirspel, 360CX was created with the vision of delivering extraordinary customer experiences by unlocking the incredible potential of engaged employees. This passion for seeing people succeed in achieving their goals and enhancing their personal and professional development is at the heart of our DNA.

We are a growing team of CX experts who develop strategy and coaching programs that empower employees to deliver extraordinary customer experiences.

We leverage research-backed insights to provide coaching, hands-on consulting, and partnership. We listen, ask questions and engage the hearts and minds of our clients to get you the results you desire.

We believe that the world can be made a better place, one customer experience at a time.

Our core values are at the heart of what we do and how we live:

• Be extraordinary
• Love what you do
• Follow-up and follow-through
• Do the right thing
• Own it
• Be kind

I believe that extraordinary customer experience elevates a brand. This level of CX requires a results-oriented strategy, clearly defined goals, and an enthusiastic team of motivated employees. I founded 360CX, LLC in 2021 to bring this unique approach to individuals and organizations who want to provide extraordinary CX.

Extraordinary customer experience elevates a brand. This level of CX requires a results-oriented strategy, clearly defined goals, and an enthusiastic team of motivated employees. I founded 360CX, LLC in 2021 to bring this unique approach to individuals and organizations who seek to provide extraordinary CX.

With a background in customer satisfaction measurement and research, I am passionate about CX and EX. I bring a unique perspective to the work we do at 360CX by reminding clients the EX = CX and CX is what brings value to your brand.

In my previous role as Vice President at The Center For Client Retention, I was responsible for all marketing, operations and client-facing initiatives. My experience included:

• 20 years of account management / project management with an exceptional record of proactive communication, on-time delivery, and organization skills
• 20 years of research design, implementation, analysis and reporting with a focus on actionable insights for Fortune 500 contact centers
• 16 years of operations management, employee development, training and performance management
• 9 years of strategy design and implementation, maintaining and updating budgets, and vendor management

During my career, I have had the opportunity to serve on SOCAP International’s NY Metro Chapter Board of Directors in the roles of President, Vice President, Secretary and Treasurer. My experience with this amazing organization further solidified my passion for customer experience and gave me the opportunity to develop educational programs focused on industry trends, while learning from fellow CX thought leaders.

I graduated from Full Sail University in 2013 with a BS in Digital Marketing and from Rutgers University in 2002 with a BA in Economics. These degree programs have provided the foundation by which I was able to build my career on.

In my spare time, I enjoy traveling, photography and have recently been attempting gardening. I am currently accepting any gardening tips and tricks!